Refund and Cancellation Policy

Last Updated: October 1, 2023

At MAXSPORTS, customer satisfaction is our top priority. We understand that sometimes you may need to return a product or cancel an order. This policy outlines our procedures for returns, refunds, and cancellations. By making a purchase from MAXSPORTS, you agree to the terms of this Refund and Cancellation Policy.

1. Order Cancellations

1.1 Pre-Shipment Cancellations

You may cancel an order before it has been shipped by contacting our customer service team at contact@max-sports.shop or by calling +919878667788. If the order has not been processed, we will cancel it and issue a full refund to the original payment method.

1.2 Post-Shipment Cancellations

Once an order has been shipped, it cannot be canceled. Instead, you will need to follow our return procedure once you receive the product.

2. Return Policy

2.1 Return Eligibility

You may return most products purchased from MAXSPORTS within 30 days of delivery, subject to the following conditions:

• The product must be unused, unworn, and in its original condition.
• The product must be in its original packaging with all tags, labels, and accessories intact.
• The product must not be damaged, soiled, washed, altered, or otherwise unfit for resale.
• Customized or personalized products cannot be returned unless they are defective.
• Certain categories of products, such as underwear, swimwear, and personal care items, are non-returnable for hygiene reasons.

2.2 Return Procedure

To return a product, please follow these steps:

1. Contact our customer service team at contact@max-sports.shop or call +919878667788 to initiate the return process.
2. Our team will provide you with a Return Authorization Number (RAN) and return instructions.
3. Pack the product securely in its original packaging and include the RAN on the outside of the package.
4. Ship the package to the address provided in the return instructions.
5. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

The cost of return shipping is the responsibility of the customer, except in cases of defective products or incorrect items shipped.

2.3 Defective or Incorrect Products

If you receive a defective product or a product different from what you ordered, please contact us within 48 hours of delivery. We will arrange for the return or replacement of the product at our expense. Please provide photos of the defect or incorrect item to expedite the process.

3. Refund Policy

3.1 Refund Process

Once we receive and inspect the returned product, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original payment method. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

3.2 Refund Amount

We will refund the full purchase price of the returned product, provided it meets our return eligibility requirements. Shipping charges are non-refundable, except in cases where you received a defective or incorrect product.

3.3 Exchanges

We do not directly process exchanges. If you wish to exchange a product for a different size, color, or model, please return the original product for a refund and place a new order for the desired item.

4. Damaged Products in Transit

If you receive a product that was damaged during shipping, please contact us within 48 hours of delivery with photos of the damaged product and packaging. We will arrange for a return or replacement at our expense.

5. Promotional Items and Gifts

Free promotional items or gifts that accompany a purchased product must be returned along with the original product if you wish to receive a full refund.

6. Contact Information

If you have any questions about our Refund and Cancellation Policy, please contact us at:

MAXSPORTS
033, GORAKHPUR ROAD, SHIV NAGAR, MAHARAJGANJ,
UTTAR PRADESH, 273163
Phone: +919878667788
Email: contact@max-sports.shop

7. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.